Ava / Salon front desk Live demo
An AI receptionist for beauty and wellness appointments, answering while you work.
Ava is an AI receptionist for appointment-based beauty and wellness businesses: salons, barbershops, nail studios, spas. She answers your phone when you have colour on a client’s head, checks your calendar, and books the appointment on the call, so online booking for your clients can start with a phone call as well as a link. If a call gets past her, the caller gets a text back, and the day before an appointment she phones to remind the client.
Answers→Books→Updates your calendar→Tells you what happened
One of three front-desk products from Eleven88, a Scarborough, Ontario automation company.
A demo line running a demo salon, not a customer’s business. Calls to it are recorded.
A salon phone rings when your hands are busiest.
You are mid-cut, mid-colour or in the middle of a blow-dry. The phone rings, and you cannot touch it. A caller who reaches voicemail may simply ring the next salon on the list, and you never find out they tried.
It is not a staffing failure. On a one-chair or three-chair floor, the stylist is the front desk, and the two jobs overlap all day.
- During a serviceThe call rings out.
- After closingVoicemail, if the caller waits.
- On a day offNobody sees it until Monday.
Eleven88’s free Revenue Leak Report looks at what happens to those calls in your business, and says plainly what it can and cannot tell from the outside.
You’re at the chair. She’s at the desk.
- 9:00 AM
Reminder calls
Each morning at 9 (Toronto time) Ava phones clients booked for the next day. They can confirm, cancel or reschedule, and the salon is alerted when someone asks for a change.
- 9:14 AM
Incoming call
Stylist mid-colour. A caller asks for a Saturday haircut. Ava checks the live calendar, offers two times, books the one the caller picks and reads it back.
- 10:22 AM
Incoming call
Stylist blow-drying. A caller wants a colour and a cut. Ava books the longer slot a colour needs, not a trim-length one.
- 11:38 AM
Call nobody could take
A call comes in while the chair and the phone are both busy and the caller hangs up. The missed call is spotted and the caller gets a text back.
- 12:40 PM
Cancellation
A cancellation opens Friday 10:00. The next person on the waitlist is offered it by text, and a YES books it.
- 2:37 PM
Incoming call
An upset client calls. Ava does not argue or guess. She takes the details and hands it to the owner for a callback.
How a salon phone answering service like this actually works.
Connect your calendar.
Ava checks real availability and books straight into it, so there is no second system to keep in sync.
Teach her your salon.
Services and how long each takes, hours, how you like calls handled. She is set up for your salon, not a generic script.
Forward your calls.
Point your existing number at Ava, or use a new one. We set it up with you and test before it goes live.
Setup is done by us, by hand, with you. There is no self-serve sign-up.
A front desk, not a phone menu.
What Ava does today
- Answers the phone. Callers talk to her normally. No “press 1”.
- Books appointments. She checks your calendar and books the slot for the length that service takes, so a colour appointment is not booked like a trim.
- Answers the basics. Hours and services, from what you have told her.
- Texts back missed calls. A check runs every 2 minutes. If a call went unanswered, the caller gets a text, in wording we set for your salon, so they have a way back to you.
- Phones to remind clients. Each morning at 9 (Toronto time) she calls clients with appointments the next day. They can confirm, cancel or reschedule on the call, and your salon is alerted when someone asks for a change. These are reminder calls, not texts.
- Fills cancellations from your waitlist. When a slot opens, the next person on the waitlist is offered it by text. A YES books it.
- Hands off. If a caller is upset, or asks for something outside a normal booking, she says so and offers a callback from you.
What she will not do
- Invent an open slot or guess at an answer she doesn’t have.
- Say “you’re booked” before the booking has actually gone through.
- Make decisions about your pricing, refunds or complaints. Those go to you.
- Pretend to be a person. She is an automated assistant, and calls to the demo line are recorded.
Hear a real booking call, start to finish.
Two haircuts booked in one call, one for the caller and one for her friend. The panel on screen is the backend working as she talks: look up the client, check the calendar, book, confirm.
Recorded on our demo line with a demo salon. Not a customer’s business.
Ava only says “you’re booked” after the booking has gone through.
Ask to book a haircut. A normal booking, please.
For beauty and wellness businesses where the practitioner is also the front desk.
Built for
- Solo practitioners and small independent salons, barbershops, nail studios, spas and beauty studios in Canada.
- Owners who lose calls because they are with a client.
- Salons that already take bookings by phone and want the phone answered.
Probably not a fit
- A large chain with a dedicated call centre.
- A salon where almost every booking already happens through an online booking page. A phone answerer adds little there.
- Anyone who wants a guarantee on revenue. We don’t give one.
Questions salon owners ask.
What do AI receptionists do?
Can I use AI to answer my phone calls, and will it sound like a menu?
Can I automatically text back a missed call?
Is Ava an online booking system for salons?
How much does an AI receptionist cost?
Is there a free AI receptionist for a small business?
Can AI replace a receptionist, and what happens if the caller is upset?
Does Ava send appointment reminders, and are calls recorded?
Start with the leak.
Tell us about your salon. We’ll write a free Revenue Leak Report on where calls and bookings may be slipping away. Fixes are scoped and quoted separately, and you keep the report either way.