The Front Desk for Physical Therapy & Rehab
Same plan. Same provider. Every time you call.
Sarah answers your clinic's line, recognizes a returning patient's treatment plan, and books the next visit with the provider already treating them — instead of starting the conversation over from scratch every time.
Continuity of Care
A treatment plan isn't one call. Sarah treats it that way.
Most phone systems treat every call like a first visit. Sarah checks first — and when there's an open plan, she picks it up exactly where it left off.
New patient, knee assessment
First call books the assessment and opens a plan tied to this patient and this provider.
Same provider, same plan
Sarah recognizes the open plan and books the follow-up with the same provider by default — no re-explaining the injury.
Plan continues, uninterrupted
Third call, same thread. The patient's history travels with them — Sarah's job is to keep it that way.
This is the pattern Sarah is built around: fewer one-off bookings, more plans that stay intact from first visit to last.
Hear It Happen
She books, not just answers.
Illustrative — not a recorded call — but the shape of a real one: a returning plan recognized, a provider matched, a slot held and confirmed.
Recurring follow-up, matched automatically
Sarah checks for an existing plan before asking a single scheduling question — the patient never has to explain the injury twice.
What Sarah Actually Does
Built for ongoing care, not one-off visits.
Keeps plans intact
Recognizes a returning patient's open plan and books the next visit with the same provider by default.
Matches visit to provider
Checks each provider's real calendar independently and books with whoever's actually treating that plan — not a shared, generic calendar.
Catches missed calls
Any call Sarah can't take gets a text back right away, so a patient rebooking a follow-up doesn't just give up.
Follows the plan forward
Sends reminders tied to the actual treatment schedule, not a generic day-before blast.
Hands off what isn't hers
Never invents an opening or guesses at a clinical question. Anything outside a normal booking goes straight to your front desk.
One conversation, not a script
The same calm, precise tone whether it's a first intake or a fifth follow-up — no menu, no "press 1."
Getting Set Up
More rules than a single calendar — that's the point.
Onboarding a clinic isn't the same as onboarding one calendar. Sarah's setup exists to get the plan logic right before she ever picks up a real call.
Map every provider's calendar
Who treats what, how long each visit runs, and where their real availability actually differs from one another.
Teach her how plans recur here
How a treatment plan is supposed to continue, when it closes out, and when something should be flagged back to a provider instead of auto-booked.
Run a shadow week
Real call patterns tested against your real schedule before a single booking goes live.
Hand her the line
Once the plan logic holds up — and only then — your clinic's number routes through Sarah.
Sarah is still in supervised testing.
No public line to call yet, and no self-serve signup — every clinic that runs Sarah gets its provider roster and visit types set up by hand first. Reach out and we'll walk through exactly how it would work for yours.
Email info@eleven88.ca